一、After sales service provided by the company:
1、Consultation service: users can call for free consultation if they encounter any problems during use.
2、Guaranteed replacement service: if the products within the guaranteed replacement period have quality problems caused by the manufacturer, the user can go to the dealer for free replacement (appearance damage, warranty treatment).
3、Warranty service: in case of quality problems of products within the warranty period, users can enjoy warranty service at the local after-sales service center; There is no local after-sales service center, and users can entrust dealers to provide warranty services.
4、Maintenance service: in case of quality problems of products during the maintenance period, users can go to the local after-sales service center or entrust dealers to request maintenance service.
二、From the date of purchase, if the product has quality problems under normal use:
1、The whole machine shall be replaced within three months, free warranty within one year and limited maintenance within three years.
2、There is a two-year free warranty for parts damaged.
be careful:
1、The purchase date shall be subject to the purchase invoice date (if there is no purchase invoice, the production date shall prevail).
2、Guaranteed replacement and warranty services are valid only for general use: all man-made damage (such as dismantling the machine by the user, improper connection, access to power supply with improper voltage, use not in accordance with the instructions, etc.), damage caused by transportation and other accidents, force majeure such as natural disasters, repair and modification not approved by the company are not included in the scope of guaranteed replacement and free warranty; Maintenance services are properly charged.
3、For the service of discontinued products, the company only makes functional repair (the appearance may be different from the original products)
4、The warranty service does not include the shell, instructions and packaging.
三、Please bring the warranty card and the original purchase invoice when requesting service. Please keep the warranty card and invoice properly. The warranty card shall not be altered, otherwise it will be invalid.
四、Please read the instruction manual carefully before using our products.
(Note: the company reserves the final right to interpret the after-sales service regulations of the product)http://www.china-anhe.com